门诊护士人文关怀品质与患者就医满意度的相关性分析

杨茵, 马胜华

杨茵, 马胜华. 门诊护士人文关怀品质与患者就医满意度的相关性分析[J]. 实用临床医药杂志, 2020, 24(8): 120-123. DOI: 10.7619/jcmp.202008033
引用本文: 杨茵, 马胜华. 门诊护士人文关怀品质与患者就医满意度的相关性分析[J]. 实用临床医药杂志, 2020, 24(8): 120-123. DOI: 10.7619/jcmp.202008033
YANG Yin, MA Shenghua. Correlation between humanistic care quality of nurses in out-patient department and doctor-visiting satisfaction of patients[J]. Journal of Clinical Medicine in Practice, 2020, 24(8): 120-123. DOI: 10.7619/jcmp.202008033
Citation: YANG Yin, MA Shenghua. Correlation between humanistic care quality of nurses in out-patient department and doctor-visiting satisfaction of patients[J]. Journal of Clinical Medicine in Practice, 2020, 24(8): 120-123. DOI: 10.7619/jcmp.202008033

门诊护士人文关怀品质与患者就医满意度的相关性分析

详细信息
    通讯作者:

    马胜华,E-mail:ma19671103@163.com

  • 中图分类号: R471

Correlation between humanistic care quality of nurses in out-patient department and doctor-visiting satisfaction of patients

  • 摘要: 目的 探讨县级医院门诊护士人文关怀品质与门诊患者满意度的关系。 方法 分别采用护士人文关怀品质评价量表和门诊护理满意度调查问卷对门诊护士和患者进行调查。 结果 门诊护士的人文关怀品质总平均分是(107.12±15.95)分,处于中等偏低水平。是否接受过人文关怀教育、是否团建党建较多、是否为带教老师差异有统计学意义(P<0.01)。门诊患者对门诊护士护理满意度总得分是(44.72±7.11)分,处于中等偏低水平。门诊护士人文关怀品质和门诊患者满意度之间呈正相关(r=0.437)。门诊护士人文关怀品质各维度对门诊患者整体护理满意度具有预测作用(R2=0.431)。 结论 县级医院门诊护士人文关怀品质对门诊患者满意度有积极的影响,较高的护士人文关怀品质有助于提升门诊患者满意度。
    Abstract: Objective To explore the relationship between humanistic care quality and satisfaction of patients in county hospitals. Methods Nurses Humanistic Care Quality Evaluation Questionnaire and Outpatient Nursing Satisfaction Questionnaire were used for investigations of nurses and outpatients, respectively, in our hospital. Results The total average score of humanistic care quality of nurses in out-patient department was(107.12±15.95)points, which was in a middle or lower level. Whether receiving the humanities care education, whether having more Party or League building activities, whether being a leading teacher or not showed statistical significant differences(P<0.01). The total nursing satisfaction score for out-patient nurses was(44.72±7.11)points, which was in a lower level. There was a positive correlation between the quality of humanistic care of nurses and the satisfaction of outpatients(r=0.437). The humanistic care quality of nurses in out-patient department had a predictive function in the overall nursing satisfaction of outpatients(R2=0.431). Conclusion The quality of humanistic care of nurses in out-patient department in the county hospitals has a positive effect on the satisfaction of outpatients, and the higher quality of humanistic care of nurses is helpful to improve the satisfaction of outpatients.
  • 中华人民共和国国家卫生和计划生育委员会. “三好一满意”: 七措施让医疗机构“服务号”.(2011-04-12)[2016-03-16].
    刘丹茹, 尹梅. 浅议门诊诊疗中的医学人文关怀[J]. 中国医学伦理学, 2016, 29(1): 116-118.

    Browning G, Warren N A. Unmet needs of family members in the medical intensive care waiting room[J]. Crit Care Nurs Q, 2006, 29(1): 86-95.

    刘于皛. 护士人文关怀品质测评工具的构建研究[D]. 上海: 第二军医大学, 2011.
    吴冰, 高扬, 闫泽雨, 等. 护理人文关怀测评工具应用研究进展[J]. 中国实用护理杂志, 2016, 32(12): 959-953.
    韩鹏, 陈校云, 张铁山, 等. 国内外人文关怀与医患关系相关问题综述[J]. 中国医学伦理学, 2013, 26(6)2: 768

    -771.

    Kurtz S L. Measuring and accounting for the Hawthorne effect during a direct overt observational study of intensive care unit nurses[J]. Am J Infect Control, 2017, 45(9): 995-1000.

    周文华, 田丽源, 郁枫, 等. 急诊就诊流程满意度现状分析与改进对策[J]. 护理管理杂志, 2016, 16(7): 488-490.
    王璐, 史铁英. 国内外住院患者护理工作满意度调查与评价的研究现状[J]. 解放军护理杂志, 2016, 33(15): 42-44.
    任海妹, 任海静, 邢博垚. 河北省三甲医院护士人文关怀品质的调查分析[J]. 医学信息, 2019, 32(4): 134-137.
    金晓欢, 林征, 尚星辰, 等. 400名实习护生人文关怀品质现状及影响因素分析[J]. 护理学报, 2018, 25(10): 45-49.
    田红梅, 周霞, 崔宇婷, 等. 健康管理中心护理人员人文关怀品质及影响因素分析[J]. 护理学报, 2015, 22(17): 30-33.

    Kavalidou K. Suicidal Thoughts and Attitudes Towards Suicide among Medical and Psychology Students in Greece[J]. Suicidology Online, 2013, 4: 4-11.

    徐海红, 边亚滨, 邱敏莲, 等. 低年资护士人文关怀能力现状及其影响因素调查分析[J]. 护理研究, 2016, 30(16): 1985-1988.
计量
  • 文章访问数: 
  • HTML全文浏览量: 
  • PDF下载量: 
  • 被引次数: 0
出版历程
  • 收稿日期:  2019-12-06

目录

    /

    返回文章
    返回