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阐玉英, 李静, 孙丽华, 沈闵, 倪志红, 许志玉, 章美华. 优质护理服务在儿童专科医院的探索[J]. 实用临床医药杂志, 2011, (14): 135-137. DOI: 10.3969/j.issn.1672-2353.2011.14.060
引用本文: 阐玉英, 李静, 孙丽华, 沈闵, 倪志红, 许志玉, 章美华. 优质护理服务在儿童专科医院的探索[J]. 实用临床医药杂志, 2011, (14): 135-137. DOI: 10.3969/j.issn.1672-2353.2011.14.060
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CHAN Yu-ying, LI-Jing, SUN Li-hua, SHEN Ming, NI Zhi-hong, XU Zhi-yu, ZHANG Mei-hua. Exploration of high- quality nursing service in children's hospitals[J]. Journal of Clinical Medicine in Practice, 2011, (14): 135-137. DOI: 10.3969/j.issn.1672-2353.2011.14.060
Citation: CHAN Yu-ying, LI-Jing, SUN Li-hua, SHEN Ming, NI Zhi-hong, XU Zhi-yu, ZHANG Mei-hua. Exploration of high- quality nursing service in children's hospitals[J]. Journal of Clinical Medicine in Practice, 2011, (14): 135-137. DOI: 10.3969/j.issn.1672-2353.2011.14.060
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优质护理服务在儿童专科医院的探索

Exploration of high- quality nursing service in children's hospitals

    摘要
  • 摘要: 目的 构建新形势下儿童专科医院优质护理服务体系.方法通过发放问卷调查表,了解患儿及家属需求,以患儿需求为目的,改变护理工作模式,转变护理人员服务理念.结果患儿和家属满意度由95.10%提升到97.10%,病区呼叫铃明显减少.而病区呼叫铃是产生病区噪声污染的重要来源,减少病区噪声污染,营造安静的环境是提高护理质量的一个重要方面.同时,护患纠纷及护理不良事件明显减少.结论护士责任感和职业自豪感明显提升,患儿安全进一步得到保证,增进了护患和谐,进一步推动了护理学科的发展.

     

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