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刘龙秀, 郭建军, 王草源, 张晨, 陈建玉. 基于不同诊疗流程构建患者满意度信息化评价模式[J]. 实用临床医药杂志, 2021, 25(24): 124-127. DOI: 10.7619/jcmp.20214310
引用本文: 刘龙秀, 郭建军, 王草源, 张晨, 陈建玉. 基于不同诊疗流程构建患者满意度信息化评价模式[J]. 实用临床医药杂志, 2021, 25(24): 124-127. DOI: 10.7619/jcmp.20214310
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LIU Longxiu, GUO Jianjun, WANG Caoyuan, ZHANG Chen, CHEN Jianyu. Construction of information evaluation mode of patients' satisfaction based on different treatment procedures[J]. Journal of Clinical Medicine in Practice, 2021, 25(24): 124-127. DOI: 10.7619/jcmp.20214310
Citation: LIU Longxiu, GUO Jianjun, WANG Caoyuan, ZHANG Chen, CHEN Jianyu. Construction of information evaluation mode of patients' satisfaction based on different treatment procedures[J]. Journal of Clinical Medicine in Practice, 2021, 25(24): 124-127. DOI: 10.7619/jcmp.20214310
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基于不同诊疗流程构建患者满意度信息化评价模式

Construction of information evaluation mode of patients' satisfaction based on different treatment procedures

    摘要
  • 摘要:
      目的  基于不同诊疗流程构建患者满意度信息化评价模式并评价其实施效果。
      方法  选取2017年1月—2018年12月江苏省人民医院各诊疗流程患者为对照组，2019年1月—2020年12月各诊疗流程患者为观察组。对照组满意度评价采用常规问卷调查，观察组采用基于不同诊疗流程构建的患者满意度信息化评价模式。比较2组各诊疗流程患者的满意度评价参评率、应答时长、相关问题反映率；分析质量相关改进项目数量同比增长情况。
      结果  观察组各诊疗流程患者满意度评价参评率、相关问题反映率高于对照组，应答时间短于对照组，差异有统计学意义（P < 0.05）。与2019—2020年各专科诊疗流程相关质量改进项目数量较2017—2018年均呈现同比增长趋势。
      结论  基于不同诊疗流程的患者满意度信息化评价模式实施效果较佳，有利于及时、有效地识别各诊疗流程护理服务环节中出现的不足，精准化控制护理工作质量。

     

    Abstract:
      Objective  To establish the information evaluation mode of patients' satisfaction based on different treatment procedures, and evaluate its implementation effect.
      Methods  Patients in Jiangsu Provincial People's Hospital from January 2017 to December 2018 were selected as control group, and patients in Jiangsu Provincial People's Hospital from January 2019 to December 2020 were selected as observation group. The control group was evaluated by conventional questionnaire survey, and the observation group was evaluated by information model of patients' satisfaction based on different diagnosis and treatment procedures. The participation rate, response time and response rate of related problems of patients'satisfaction evaluation were compared between the two groups; the year-on-year growth of quality related improvement projects was analyzed.
      Results  The participation rate of patient satisfaction evaluation and the response rate of related problems in the observation group were significantly higher than those in the control group, and the response time was significantly shorter than that in the control group (P < 0.05). The number of quality improvement projects related to the diagnosis and treatment process of each specialty in 2019 to 2020 showed a year-on-year growth trend compared with that from 2017 to 2018.
      Conclusion  The informatization evaluation mode of patients' satisfaction based on different diagnosis and treatment processes has better implementation effect. It is helpful to timely and effectively identify the deficiencies in the nursing service links of the diagnosis, and accurately control the quality of nursing work.

     

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