Correlation between humanistic care quality of nurses in out-patient department and doctor-visiting satisfaction of patients

Objective To explore the relationship between humanistic care quality and satisfaction of patients in county hospitals. Methods Nurses Humanistic Care Quality Evaluation Questionnaire and Outpatient Nursing Satisfaction Questionnaire were used for investigations of nurses and outpatients, respectively, in our hospital. Results The total average score of humanistic care quality of nurses in out-patient department was(107.12±15.95)points, which was in a middle or lower level. Whether receiving the humanities care education, whether having more Party or League building activities, whether being a leading teacher or not showed statistical significant differences(P<0.01). The total nursing satisfaction score for out-patient nurses was(44.72±7.11)points, which was in a lower level. There was a positive correlation between the quality of humanistic care of nurses and the satisfaction of outpatients(r=0.437). The humanistic care quality of nurses in out-patient department had a predictive function in the overall nursing satisfaction of outpatients(R²=0.431). Conclusion The quality of humanistic care of nurses in out-patient department in the county hospitals has a positive effect on the satisfaction of outpatients, and the higher quality of humanistic care of nurses is helpful to improve the satisfaction of outpatients.