Construction of information evaluation mode of patients' satisfaction based on different treatment procedures

  Objective  To establish the information evaluation mode of patients' satisfaction based on different treatment procedures, and evaluate its implementation effect.

  Methods  Patients in Jiangsu Provincial People's Hospital from January 2017 to December 2018 were selected as control group, and patients in Jiangsu Provincial People's Hospital from January 2019 to December 2020 were selected as observation group. The control group was evaluated by conventional questionnaire survey, and the observation group was evaluated by information model of patients' satisfaction based on different diagnosis and treatment procedures. The participation rate, response time and response rate of related problems of patients'satisfaction evaluation were compared between the two groups; the year-on-year growth of quality related improvement projects was analyzed.

  Results  The participation rate of patient satisfaction evaluation and the response rate of related problems in the observation group were significantly higher than those in the control group, and the response time was significantly shorter than that in the control group (P < 0.05). The number of quality improvement projects related to the diagnosis and treatment process of each specialty in 2019 to 2020 showed a year-on-year growth trend compared with that from 2017 to 2018.

  Conclusion  The informatization evaluation mode of patients' satisfaction based on different diagnosis and treatment processes has better implementation effect. It is helpful to timely and effectively identify the deficiencies in the nursing service links of the diagnosis, and accurately control the quality of nursing work.